Email and SMS that actually drives revenue, not vanity metrics. We obsess over the moments that matter: welcome sequences, post purchase journeys, and the critical repeat purchase conversion that determines lifetime value.
Here's the truth most agencies won't tell you: the battle for customer lifetime value is won or lost in the first 45 days. If a customer doesn't make a second purchase in that window, there's a 70% chance they never will.
That's why we obsess over post purchase flows. Not just "thanks for your order" emails, but strategic sequences that educate, cross sell, and create the behavior patterns that turn first time buyers into repeat customers.
The math is simple: A 10% improvement in repeat purchase conversion can increase customer LTV by 25 to 40%. That's the highest leverage work in retention marketing.
We build post purchase journeys that guide customers through product education, usage tips, complementary recommendations, and perfectly timed replenishment reminders. Every touchpoint is designed to accelerate the second order.
Based on 10K customers at $67 AOV.
Your numbers will be different. Let's model them.
From list growth to loyalty programs, we handle every touchpoint that turns customers into advocates.
Complete email management: flows, campaigns, creative, copy, and optimization. Every send tied to revenue goals.
Urgent channel for limited time offers, restocks, and VIP access. SMS plus email together outperform either alone.
Popup optimization, lead magnets, and capture strategies that grow your list with quality subscribers.
Points, tiers, and rewards that drive repeat behavior, not just discounts. Loyalty that compounds LTV.
Turn your best customers into acquisition channels. Referral systems with clear incentive structures.
Move beyond "opened in 30 days." Behavioral segments that target the right message to the right customer.
Email and SMS don't exist in isolation. The best retention programs are connected to paid acquisition and creative strategy, learning what converts, who your best customers are, and how to find more of them.
A structured approach that gets results fast, then compounds them over time.
Deep dive into flows, campaigns, segmentation, deliverability, and revenue attribution. Identify quick wins and structural gaps.
Customer journey mapping, flow architecture, campaign calendar, and revenue forecasting tied to your specific LTV model.
Build and launch optimized flows, redesign templates, implement segmentation, and begin campaign execution.
Weekly campaign sends, monthly flow optimization, quarterly strategy reviews. Continuous testing and improvement.
Wavy rebuilt our entire email program from scratch. Within 60 days, email revenue went from 18% to 34% of total, and our repeat purchase rate doubled. They actually understand the connection between retention and profitability.
Book a free retention audit. We'll review your flows, campaigns, and customer data, then show you exactly where the revenue opportunities are.